Terms of Service

Who you are buying from

These terms govern orders placed with Strand Labs, the operator of Strand Aminos, in Winter Springs, Florida, United States. Contact support@strandaminos.co for order, policy, or business correspondence. The terms displayed when you place an order apply to that order.

Eligibility and research use

You must be at least 21 and provide a United States shipping address. Products are sold solely for in-vitro laboratory research by qualified researchers. The Research-Use Policy and Disclaimer form part of these terms. You must provide accurate contact and shipping information and complete the checkout attestation.

If you order on behalf of a laboratory or other organization, you must be authorized to do so. Product descriptions and available lot documents help identify the materials offered; they do not establish suitability for a particular project.

By submitting an order you accept these terms and the policies linked here. You must have capacity to enter a binding agreement and provide accurate eligibility information. We may request reasonable evidence of the research purpose or authority to purchase and decline an order if that information is unavailable or inconsistent. The required checkout acknowledgments are recorded with the order.

Product form, documentation and research responsibility

Peptide and reference-compound vials are lyophilized powder unless a listing specifies another form; Strand H₂O is a liquid solvent. Freeze-drying alone is not evidence of sterility. Follow the specific listing and available lot documentation. No product is intended for human or veterinary use, diagnostic or treatment applications, consumption, or use as food, cosmetics or household products. Strand Aminos does not provide preparation, dosing or administration instructions.

You are responsible for lawful acquisition, appropriate laboratory facilities and trained personnel, institutional approvals, independent risk assessment, safe handling and storage, and lawful disposal. A COA reports the stated tests on the identified sample; it does not promise a particular result, comprehensive testing, or suitability for your project. Our Disclaimer explains these limits in more detail.

Prices, discounts, and orders

Prices are in US dollars. Review the items, quantities, shipping charge, discounts, and final total before submitting. Bundle savings and eligible promotions are reflected in the checkout total; promotion conditions determine whether discounts combine. A submitted order or order number does not by itself confirm payment or shipment.

Where tax calculation is enabled, the sales-tax estimate is based on the delivery address and order details. Changing an address, quantity, shipping option, or discount can change the estimate. Review the refreshed total before placing an order. If checkout cannot establish the required total, resolve the displayed issue before ordering or paying.

We may contact you about stock availability, an address problem, suspected misuse, or a material listing error before fulfillment. We will explain a proposed change and obtain your agreement to any increased price. If we cannot fulfill an order, we will notify you and refund payment for unshipped items and the applicable shipping charge.

Payment

Use only a payment method enabled at checkout. If Zelle is offered, follow the recipient, amount, and order reference shown in your order instructions. Do not send a transfer if the recipient details are missing or do not match those instructions; contact us first. Orders await payment verification before dispatch. The payment deadline is shown with your instructions, and unpaid orders may be cancelled when that deadline passes.

Do not send payment card numbers, bank passwords, or other account credentials by email or in order notes. An option described as unavailable cannot be used to pay for an order.

Accounts and Strand Points

Keep your sign-in details private and contact us if you suspect unauthorized account access. Strand Points are store discounts associated with your account, not cash. Eligible earnings, redemption value, and your available balance are shown on the site. Order points are credited after payment is confirmed, and cancellations or refunds may reverse related earnings or restore redeemed points. Contact us about a missing or incorrect balance before relying on it for a purchase.

A customer account and Strand Points membership are free and do not enroll you in a paid subscription. Review the current Strand Points information for earning, redemption, and expiry rules. An account or points balance does not grant affiliate status.

Shipping and delays

We ship within the United States. Available services and charges are shown at checkout; see Shipping for dispatch information. Carrier transit estimates begin after dispatch and are separate from order processing.

If we cannot ship within the time promised, we will notify you, explain the revised shipping date when known, and offer the choice of accepting the delay or cancelling for a prompt refund of the unshipped merchandise and applicable shipping charges. If we cannot obtain the consent required for a delay, we will cancel and refund the unshipped portion. A tracking number alone does not remove these rights.

Cancellations, refunds, and claims

Contact support@strandaminos.co promptly to request cancellation or correct an address. Our Returns & Refunds policy and Quality Guarantee explain cancellations and claims for damaged, incorrect, missing, or disputed items, including the information needed and reporting windows. Use the claim link on your order page or email us with your order number. Do not return products without instructions from us.

Refunds are issued to the original payment method where possible; we will arrange an appropriate alternative with you if that method cannot accept a refund. A refund approval and receipt of funds are separate events. Nothing in these terms or our claims policy limits rights or remedies that cannot be excluded under applicable law.

Site use and privacy

Do not attempt to access another customer's account, orders, or personal information, or interfere with the storefront. Our Privacy Policy explains the information used to operate the site and process orders.

You may use product and policy information to evaluate or manage your own research purchases. Do not impersonate Strand Aminos, misrepresent an affiliation, publish altered analytical reports as originals, or use our brand to advertise an unapproved offer. Rights that applicable law gives you are unaffected.

Affiliate program

Verified account holders may apply through the affiliate portal and accept the Affiliate Terms. Approval is required. Approved affiliates earn 10% of eligible merchandise after discounts and redeemed points, excluding shipping and tax, under a 30-day last-valid-referral rule. Self-referrals are ineligible. Payments are processed manually on Fridays with no minimum payout amount; refunds and review holds can reduce the amount payable. An application or customer membership alone does not earn commissions.

Email communications and your choices

We use the email you submit for the requested account, order or service. On account, sign-in, password-reset and checkout forms, the displayed marketing choice starts selected. Submitting with that choice selected requests Strand Aminos catalog updates, COAs, restocks, shopping reminders and offers. Guest checkout follows the same choice; creating an account is not necessary. Newsletter submission requests the types of emails described next to that form. Entering an address without submitting a form does not enroll it.

You may uncheck the marketing choice before submitting and still create an account or place an order. Account signup enrollment takes effect after email verification. Existing unsubscribe and suppression preferences remain effective; using a service again does not cancel a previous opt-out. You can unsubscribe from a promotional email or contact support@strandaminos.co. Necessary order, account, security and support messages may continue. Providing a phone number for delivery does not authorize promotional text messages. The Privacy Policy describes our information practices and privacy choices.

Content ownership and prohibited conduct

Strand Aminos and its licensors retain rights in their original branding, photographs, text, software and documents. The limited permission to evaluate and manage your own purchases does not transfer ownership or authorize commercial reuse. Do not remove document identifiers, falsely claim that a report applies to another lot, submit fraudulent orders or claims, bypass access controls, or disrupt the service. Lawful quotation and other rights provided by law are unaffected.

Do not misrepresent products as approved for personal use or make claims inconsistent with the research-only purpose. Affiliates and other third parties are responsible for their own statements and must not imply that we endorse their content. Products are not intended for resale under altered labels or for any human or veterinary application.

Account restrictions and termination

We may restrict access or review, refuse or cancel an order for fraud, security concerns, unlawful conduct, a breach of these terms, or a purpose inconsistent with laboratory research. Where appropriate we may request clarification first. Account restrictions do not eliminate valid refund obligations, earned rights under the applicable affiliate policy, or your rights under law. Obligations relating to unpaid amounts, confidentiality, intellectual property and existing claims may continue after an account closes.

Availability and warranty limitations

Except for express commitments in the applicable listing, accepted order and published policies, the website and research materials are supplied as available. To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. We do not guarantee uninterrupted website access, that every reference is current, or that a material will produce a particular experimental result. Third-party carriers, laboratories and other service providers control their own services; their involvement does not remove our express commitments to you.

Liability and third-party claims

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, lost profits, lost research data or interrupted business arising from use of the site or products. Subject to the exceptions below, our aggregate liability for a product claim is limited to the amount paid for the affected products and their applicable shipping charges. This limit does not reduce a refund or replacement expressly promised by our policies.

No exclusion or limit applies where prohibited by law, including to liability that cannot be excluded for fraud, willful misconduct, gross negligence or a statutory obligation. Nothing requires you to waive a non-waivable right or releases us from responsibility that applicable law requires us to retain.

To the extent permitted by law, you are responsible for reasonable third-party claims and expenses caused by your unlawful conduct, material breach of these terms, misuse of products or unauthorized representations about them. This responsibility does not cover losses caused by our own misconduct. We will give reasonable notice of a claim and an opportunity to participate in its defense; neither party may agree to a settlement imposing obligations on the other without that party's consent.

Resolving disagreements

Contact support@strandaminos.co with the order number and a description of the problem so we can investigate and work toward a resolution. This process does not prevent access to small-claims court, another competent court, or a regulator, and does not extend a legal filing deadline. These terms do not impose mandatory arbitration or a class-action waiver. Applicable United States law governs, together with any mandatory protections that apply to you.

How these policies work together

These terms and the linked policies describe our agreement for use of the store. Specific commitments in an accepted order or the published returns and guarantee policies remain effective. A support message does not silently change these terms. If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful. A failure to enforce a term on one occasion does not waive it for the future.

Changes and questions

We may update these terms for future orders by publishing a new effective date. Changes do not retroactively change an accepted order's terms. Contact support@strandaminos.co for help resolving an issue.

Business mailing address: Strand Labs / Strand Aminos, 55 Marian Lane, San Jose, CA 95127, United States. This is a correspondence address; obtain instructions before returning a product.